Courteous and friendly, they make business a breeze
April 30 of this year my husband and I booked a week in a condo on the beach to celebrate our 40th wedding anniversary. We had never stayed right on the beach before so we were so excited and looking forward to a very special week on the beach, so close we could walk out our door and be on the sand. When we arrived at the condo, there was no internet, which I needed for work, the TV didn't work, the dishwasher was broken, there were very dirty dishes which had been put up in the cabinets. Sunspot got the TV working later that day, the internet was fixed in about 2 days, but the dishwasher was not fixed until after 4 days. BUT the worst thing was that there was construction equipment all over the beach the whole week. The county (or whoever) was "reclaiming the beach." We're talking many pieces of large construction equipment right in front of our condo! After the first day, the beach was roped off so that we had to walk 100-300 yards (depending on the day) to get to the beach. Even then there was the construction noise 24 hours a day. All beach owners had been notified of the work. Sunspot KNEW this construction would be going on but we were not notified at all before we went. We paid for a place on the beach but we did NOT get a place on the beach because it was inaccessible. We told Sunspot we were not happy but they didn't offer to move us or give a refund or anything. We have been trying for the last 2 1/2 months to get some kind of refund, anything at all, but all we have received is the "run-around!" We feel that we were taken advantage of and cheated by Sunspot Realty and we will never book with them again.
Pete will take care of you , we had our original reservation change due to a delay in repairs and he made it work , got us a different unit with no problems . I will see them next year ! Thanks for a great vacation!
Sunspot Realty Vacation Rentals is a US Real Estate Agency based in Panama City Beach, Florida. Sunspot Realty Vacation Rentals is located at 16428 Front Beach Rd, Panama City Beach, FL 32413, USA.
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