One of the blonde ladies is extremely rude while the other is very sweet. I don't recommend coming in if she's there. Not sure how such a rude lady can have a job in customer service!!!!
I gave them 1 star because that's the only way to leave a review. They ruined my wife's family heirloom ring. People, I would advise against using them for anything.
Great location and selection with very helpful staff
If there was just a poor only option for service i would have chose that. I had purchased a few items for christmas. The person i bought them for told me a couple weeks later they didnt like 2 of the items so naturally i went to return them. The blonde lady working that day tried and succeeded in convinceing me that i should wait to return them cause i might find something better later to exchange them for, but she also said if i didnt find anything that i could return them by Feb 21, 2013, Well apparently this is an extremely STUPID lady that should not be employed by anyone. I went in today on the 20th and the people working said i was one day to late to do any sort of return. So this dumb blonde just cost me over 200 dollars. PLEASE FIRE THIS IDIOT ASAP
If I could give this place negative stars, I would. In January my boyfriend and I decided to go in and find a ring. We found one & I loved it but I wanted it custom made. The two ladies that helped me said they could do it and they could do exactly what i wanted. They would send out what i wanted and get a mold made for me. It was only supposed to be a 9 week process. My boyfriend put a down payment on the ring and we waited for our mold. A month later we were told we had a payment so we came in and made it. I asked about the mold and they said it was still being worked on. 4 months later and the two who originally started helping me were no longer working there. The mold that was supposed to only take 3 weeks (but actually took 4 months) was NOT any kind of resemblance to the ring I wanted and when it accidentally broke the workers were mad at me. A worker told me how Kay's would not be able to do the ring I wanted. I told them i wanted my money back and I didn't want to work with them anymore but when I asked for a refund she told me that I would have to wait because she would have to call the main office. When everything was said and done I found out the payments we made were paying on a credit card that someone had signed me up for without my knowledge. They stole my money and ruined my credit. Since this happened to me I've heard MANY stories of very similar things happening to other people. I will never return back to Kay's.
Kay Jewelers is a US Jewelry Store based in Panama City Beach, Florida. Kay Jewelers is located at 100 Bluefish Dr Suite 110, Panama City Beach, FL 32413, USA.
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