I agree with James Lehman, one star because I cannot give them zero! Worst cleaner ever! Don't go here! $1000 worth of my clothing stolen by them. They claim I did not pick up in time, not true. I even was told by a current employee that they did have an ex employee that was stealing people's clothes! The lady that owns Rupert's refused to do anything! Actually said to me "we don't have a policy for theft because it never happens". That was a lie according to the Employee on the beach who told me they did have a girl who was fired for stealing. They lost my $300 wool coat, two pairs of $200 designer Jeans, and several other linen outfits. They ignored my Better Business Bureau complaint.
Only gave a 1 because rating won't allow what I really want to give them which would be a negative. I brought 12 tableclothes to have them laundered. The place wreaked of cigarettes - a clothes cleaning business that smelled like nasty smoke. Then if that's not bad enough they charged $22.00 to wash and and iron each tablecloth. When I questioned the price she said "She could have ironed 13 shirts in the time it took to do one tablecloth. But she accepted the job and then charged us a jacked up price. Never again. You have lost my business.
1 star because I can't give 0!!! Dropped off a suit at 8 am on a Friday asked for a rush so I could have it for a fundraising event on Saturday. Return at 550 p.m. Was informed that my stuff was labeled for Monday pick up and they could not return it to me at this time. When I asked why I should have to pay for that kinda service the door was closed in my face!!!!! I will never bring another item to this business again. Ruined my event completely
I dropped my pants off specifically saying that I would not drop them off unless they could be cleaned by a certain day because they had to be worn at an event. I made sure they knew that I would understand if they cannot turn them around that soon, and I would bring them back to be cleaned after the event rather than before. They assured me that of course they would have the pants ready, no question, and they would call me once they were ready. I did not get a call, I did not have the pants for the event. While they were well-pressed, the pants were STILL DIRTY. I will not be recommending or using Rupert's Cleaners any time soon.
Worst dry cleaners I have ever used. 50.00 to have my comforter dry cleaned and sewed. Picked up my comforter and it is still filthy. No cleaning done to it at all! Same stains on there as when i dropped it off! Never again!
Rupert S Cleaners is a US Laundry based in Panama City Beach, Florida. Rupert S Cleaners is located at 1203 Panama City Beach Parkway, Panama City Beach, FL 32407, USA.
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